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Shipping & Returns

 

DELIVERY policy AT EXTRA LENGTHS FOR YOU 

At www.extralengths4u.co.uk your service are our priority

 

1.0 All orders are shipped within 24 hours of receipt of payment.
All orders are posted by first class signed for Royal mail Recorded Delivery which includes tracking.

Single orders are charged at a rate of £4.99/kg to the UK Mainland only.

There is Special Delivery/Guarantee Next Day delivery available at a cost of £7.95 this is ONLY if orders are placed before 12noon on the day of the order. Customers will have to email/call us if they require guanrantee next day delivery.

 

Shipping Abroad

Outside the United Kingdom, we only ship to the USA, Canada and Republic of Ireland at the moment

1.1 Delivery of the products shall take place at the delivery address contained in your order.

1.2 Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.

1.3 Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of reputation or goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products (even if caused by our negligence).

1.4 If for any reason your customer refuses to accept delivery of the products, all risk in the products shall pass to you and we may, at our discretion, charge for return of the products to us, a storage fee and a redelivery fee to another address nominated by you.

1.5 The cost of delivery shall be calculated when you place your order with us and payment shall be due before a dispatch is made.



2. RETURNS AND REFUND POLICY

 

2.1 In the event that any order is incorrect, it must be notified to us within 14 (Fourteen) days after delivery.


2.2 In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.

2.3 If any products are faulty or defective, they must be returned to us within 14 (Fourteen) days. We shall replace the products free of charge and redeliver them to you at our own cost.

2.4 If you require a refund rather than a replacement for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property. We shall refund the price paid, by you to us for the products, to you. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.

2.5 We want you be happy with your purchase and should for any reason you not be completely satisfied with your product please notify us immediately through our customer service telephone number or by email and return the product to us within 14 (fourteen) days in its original packaging. In accordance with the Distance Selling Regulations and due to retail hygiene laws, we wish to offer you an easy returns policy that is fair and easy so we ask that you return any product as you would have received it, in full packaging, un-opened and in no way worn/used.

2.6 Our Refund policy is in accordance with the Distance Selling Regulations which stipulate you have the right to a refund by returning the product to us within 14 (fourteen) days with the product in a re-sellable condition. The item whilst in your care must not be damaged or show any sign of being worn or Used. Should the item be returned in breach of these conditions, you will not be given a refund and may be liable for re-packaging or product replacement costs.

2.7 When returning your item you must take care to send it within 14 (fourteen) days of receipt of delivery and send by a reputable courier service to ensure the safe delivery of the returned product. A courier will provide you with insurance and a tracking number should any delivery dispute arise. Should an item not be sent by a courier service, we will not be held liable and will only refund items that have arrived with us by a tracked courier service. This is in accordance to the Distance Selling Regulations which state that the product is in your care until it arrives back with us.

2.8 Should you wish to exchange your product for a different item, please email customer service but state you wish for a replacement. Return the item to us under the same conditions as that for a refund and we will send the new product to you at your expense as soon as we can.

 

 

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